Wifi
Free wifi is available within the Centre. Wifi use is dependent on your agreement and adherence to our usage policy. You may also need to ‘accept cookies’ when first accessing the internet. View our privacy policy here.
To log in, select ‘TFFC Guest’ from the list of available wifi networks and use the password as follows:
Password: TFFC1943
Estates and Facilities
Our Estates & Facilities Team is on hand to help you during your stay, so should you have a requirement or enquiry, please speak to Reception.
All rooms in the centre are cleaned on a daily basis. Towels are provided for all guests and can be changed upon request. These are for use in the room only, and must not be used in the swimming pool or gym areas. Hair dryers are available upon request from Reception.
Should you need any extra bedding, please speak to Reception and they’ll pass the message on to our Housekeeping team to ensure that it’s arranged.
Heating
Rooms in the centre are operated by a central heating system which comes on at regular times throughout the day and night. All radiators are controlled by independent thermostats.
Parking
Guests have access to our free car park for the duration of their stay. Disabled spaces are available in front of the centre. Please note, users of our car parks do so at their own risk and the Charity can accept no liability for any accidents, loss or damage to their vehicles.
Noise
We pride ourselves on being able to provide a peaceful, relaxing environment for people visiting us.
Damages and breakages
If during your stay you notice damage to property or you or your guests accidentally break something, please report it to Reception at the time.
Key fobs
Bedrooms, the front door in the main centre and specific areas you need to access during your stay are accessed by an electronic key fob, which should be kept with you at all times.
Guests should be aware bedroom doors will lock automatically behind you. Please keep this safe. If your key card is lost, inform Reception immediately.
Lost property
Please make all enquiries regarding lost property to Reception. Please also note that we may have to charge for postage if we find the item after you return home. We are unable to keep property for longer than three months after your stay.
Security
We kindly ask all our guests to ensure windows and doors are locked when leaving your accommodation. We do not advise keeping valuables or excessive amounts of money in your room, as the Charity cannot accept liability for items lost or damaged while on site.
Security staff patrol our property throughout the night, and can be contacted on 07966 374394.
Rubbish and recycling
We ask that you leave your accommodation in a tidy state and you dispose of all rubbish upon your departure. Guests staying in the centre can use the bins in their room. For guests staying in our flats, general household waste bins are available in the grounds
We respectfully ask all guests to rinse food waste from their recycling before placing it in the bins. Please also ensure the lid is closed, and do not leave rubbish outside your building overnight. Please speak to a member of the team if you require a clinical waste bin.
Wildlife
We respectfully ask guests to resist the temptation to feed the seagulls. The birds can become very aggressive and it can also encourage vermin to be attracted to food they do not eat.
No smoking policy
Please note, we operate a strict no smoking policy within our properties and the wider grounds. This also applies to e-cigarettes. There is a designated smoking area by the bike shelter at the back of the main car park. Please use the cigarette bin provided.
Children
Children should be accompanied at all times.
Departures
We would be grateful if you could please vacate your accommodation promptly on the day of departure, leaving your key with Reception and settling your account. We ask that you leave your accommodation in a tidy state. To enable efficient preparation of the accommodation for the next guest, please ensure you vacate by 10am. If you are on a programme, alternative changing facilities are available should you wish to shower and change after finishing activities on the day of your departure.
