Our support services will temporarily close at 2pm on Tuesday, 24 December and will reopen at 9am on Thursday, 2 January 2025. Our Customer Care line will also be closed during this period.
During this time, if you would like to make an enquiry regarding health and wellbeing support, you can either complete an enquiry online, register for My Fire Fighters Charity and visit the ‘Access Support’ tab – in both cases, we’ll get back to you from 2 January – or you can wait until we re-open to call our Support Line on 0800 389 8820.
The festive season can be a difficult time and if you are experiencing thoughts of suicide, our Crisis Line is open 24 hours a day, 7 days a week throughout the festive period. Please call on 0300 373 0896.
You can also find further sources of support available to you here.
On behalf of all our staff and volunteers may we wish you a happy festive season and all the best wishes for the New Year.