This week we’re joining Fire and Rescue Services in celebrating our incredible Control Room colleagues across the UK.
We are there for the entire fire services community, not just firefighters, including all support staff and Control Room workers in the service – as well as their spouses, partners and dependants.
Recognising the selfless work they do every day is hugely important to us – so, we want to say a huge thank you to all of them. Without their heroic efforts, the amazing work of the UK’s fire services simply wouldn’t be possible.
Below are a few of the ways different services have been thanking their #HeroesInHeadsets:
Our Joint Fire Control has a bank of desks for 999 calls, a bank of desks for radio contact with fire appliances & desks for supervising managers! 🔥📞
Our team work on both phones & radios across all 3 services! Any questions? Ask below! 👇 #InternationalControlRoomWeek pic.twitter.com/HTIACDkSrU
— Surrey Fire & Rescue Service (@SurreyFRS) October 26, 2023
Thank you for keeping us safe 🚒🧡
They are the first voice you hear when you contact us, they keep you calm and reassured, and they also get our firefighters to you quickly
Last year, our Fire Control took 35,248 calls, answering those calls in under seven seconds
— Tyne and Wear Fire and Rescue Service (@Tyne_Wear_FRS) October 26, 2023
Firefighter Control Ady and John are proud to be part of such a great service 📞
"There are so many challenging elements to the role such as supporting crews and dealing with concerns from the public. I love that every day is different."@mawwfire#InternationalControlRoomWeek pic.twitter.com/9SDtLHrZ6G
— South Wales Fire and Rescue Service (@SWFireandRescue) October 25, 2023
A huge thank you to our fire control room staff in #ControlRoomWeek.
We are shining a light on the great work of the dedicated staff who answer 999 calls . They are vital in gathering key information for fire crews and supporting callers with professionalism and compassion. pic.twitter.com/YU9KL1FZ8Y
— Norfolk Fire and Rescue Service (@Norfolkfire) October 25, 2023
Our emergency response starts before our fire crews are on their way.
Welcome to Staffordshire and West Midlands Fire Control 🚒#WeAreWMFS #ControlRoomWeek @SWMFireControl pic.twitter.com/JqSsdoLg2j
— West Midlands Fire Service (@WestMidsFire) October 25, 2023
Working in the control room is more than just answering 999 calls, our control staff are #HeroesInHeadsets. They will:
📞Give safety advice.
🤗 Offer reassurance.
🚒 Determine and coordinate resources for the fire crew.#InternationalControlRoomWeek pic.twitter.com/tv9GISivwL
— Devon and Somerset Fire and Rescue Service (@DSFireUpdates) October 25, 2023
This week is #InternationalControlRoomWeek and we’re celebrating the unsung heroes of #MFRS Control Room
Over 12 months our #HeroesInHeadsets have handled 146128 calls🚨
All responses start with our Fire Control staff. Without them, we wouldn’t be able to keep our community safe pic.twitter.com/Gqkai37ZVg— Mersey Fire (@MerseyFire) October 25, 2023
🎧 Big up to Blue Watch this #ControlRoomWeek who are on hand today (25/10) to take your 999 calls & protect our communities.
Between April 23 to September 23 our Fire Control team deployed resources to almost 5,000 incidents across Cleveland. What would we do without you! 👏 pic.twitter.com/yCd3IeqWNN
— ClevelandFB (@ClevelandFB) October 25, 2023
📞 Our Fire Control team is vital to our effective response to incidents.
They provide the first point of contact and advice to those in need of our services.
Find out more about what it takes to be part of our Control Room team 👉 https://t.co/eU9twLBVhF#ControlRoomWeek pic.twitter.com/pYkKfmo48B
— Hampshire & Isle of Wight Fire & Rescue Service (@HantsIOW_fire) October 26, 2023
Meet Kim 👋 She is one of our amazing Control Room Operators taking calls from anyone that rings 999 📞 Kim plays a crucial role in keeping the people of Essex safe #ControlRoomWeek pic.twitter.com/vuD8WsCiXr
— Essex Fire Service (@ECFRS) October 24, 2023
It's International Control Room Week!
Although we appreciate the work our fantastic Control Room staff do each and every day, this week we want to take the time to say a GREAT BIG THANK YOU!https://t.co/k3FevlXFSy pic.twitter.com/oWlVApR4Jv
— North Yorkshire Fire & Rescue Service (@NorthYorksFire) October 24, 2023
It's International Control Room Week and we want to give a shout out to all our heroes in headsets, like Becky in this clip, who take all our fire 999 calls 📞🙌
Huge respect for everything you do! 👏 pic.twitter.com/HY1uMr8fQP
— South Yorkshire Fire (@SYFR) October 24, 2023
A big thank you to everyone @NW_Fire_Control for all that you do, 24 hours a day, 7 days a week, 365 days a year, to help keep us safe.#InternationalControlRoomWeek #UnsungHeroes 👏👏👏 pic.twitter.com/7RSG6WsEGN
— Cheshire Fire and Rescue Service (@CheshireFire) October 24, 2023
Good luck to our latest Firefighter Control Recruits as they start working all of their shifts in the control this week 📞👏
Read More on their training 👇
🔗 https://t.co/y4fVred3Bm#InternationalControlRoomWeek 🔥📞@mawwfire pic.twitter.com/LACyNDJXlJ
— South Wales Fire and Rescue Service (@SWFireandRescue) October 24, 2023
In the last 12 months, the crews in our control room have taken 5,148 calls, with the busiest day being the 12th of August 2022! Well done teams 👏 #ControlRoomWeek #WFRS pic.twitter.com/mfmINTwcQQ
— Warwickshire Fire and Rescue Service (@WarksFireRescue) October 24, 2023
https://twitter.com/DWFireRescue/status/1716499836210467134,
We're celebrating International Control Room Week! Our Control Room Operators are here helping people 24 hours a day, 365 days a year.
This week we'll introduce you to some of the team and give you a glimpse of what goes on behind the scenes.
Read more: https://t.co/FGWhkKHWW1 pic.twitter.com/elBv9ofRFL
— Essex Fire Service (@ECFRS) October 23, 2023
🎧This #ControlRoomWeek (23/10 – 29/10) we want to say a HUGE thank you to our #HeroesInHeadsets! 👏
🚒 During some of your darkest hours Fire Control have been the reassuring voice on the end of the phone.
🔥 They work 24 hrs a day, 365 days a year to help keep you safe. 💙 pic.twitter.com/BH00VkSKkL
— ClevelandFB (@ClevelandFB) October 23, 2023
It's #ControlRoomWeek 📞
Not just this week, but 365 days a year, our @SWMFireControl team, who are joined up with @StaffsFire, receives all manner of calls.
Leigh Morris is one of our #HeadsetHeroes. She describes the role and what makes the job so rewarding.#WeAreWMFS pic.twitter.com/cBjHGCCYem
— West Midlands Fire Service (@WestMidsFire) October 23, 2023
📞This week is International Control Room Week and we’re shining a light on the fantastic work of the dedicated staff who have answered over 14,250 calls so far this year!
This is a week dedicated to celebrating the unsung heroes of the Control Room 🦸♂️🦸♀️ pic.twitter.com/d8yO0iEYvd
— County Durham & Darlington Fire & Rescue Service (@CDDFRS) October 23, 2023
"Hello, Fire Service"…
The calm, reassuring words from our control room operators when you call us in your time of need.
We hope you never need to call us, but be assured we are here 24/7 for you.#ControlRoomWeek pic.twitter.com/47A8G4cpvF— Northamptonshire Fire & Rescue (@northantsfire) October 23, 2023
Our control room is the heartbeat of our operations. It's the team you speak to when calling 9️⃣9️⃣9️⃣ for the fire service – they act fast to gather info & deploy resources. You may not see them, but they're very much on the front line. Thank you control👏#ControlRoomWeek pic.twitter.com/W5c68ysc3P
— Kent Fire and Rescue Service (@kentfirerescue) October 23, 2023
